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There's a good chance you'll find the answer to most questions you may have about Verified by Visa below.

Click on the general category below to go to the frequently asked questions and answers on that subject.

Questions About the Service
Questions About Shopping with Verified by Visa
Questions About Registration

Questions About the Service

Q: What is Verified by Visa?
A: Verified by Visa is a service developed by Member Bank and Visa to help ensure that only you use your visa card to shop online.

Q: Who can register for Verified by Visa?
A: Anyone with a Member Bank Visa credit or debit card.

Q: What is the benefit for consumers?
A: It provides added assurance by using your Visa card to make purchases online. You can be comfortable that any online merchant using the Verified by Visa security system is a legitimate commercial entity.

Q: Is my personal information safe and secure?
A: Yes. Your information is transmitted using a high level of encryption and is stored on a secure server.

Q: Does Verified by Visa cost me anything?
A: No. There are no additional charges associated with this service.

Q: Are there any service guarantees?
A: Transact Europe EAD assures you that the information you provide is for registration purposes. Your information is protected and will not be used by or shared with any other parties except the contractors who operate this service on behalf of Visa and Member Bank. You are also afforded all the protections available to you when you use your Visa card in person.


Questions About Shopping with Verified by Visa

Q: How do I shop with Verified by Visa?
A: Once you've registered, the service will automatically work at any of our participating merchants. Check out our demo to see how simple shopping with Verified by Visa is.

Q: Where can I shop using Verified by Visa?
A: At all Verified by Visa participating merchants.

Q: I am not an Internet expert. How easy is Verified by Visa to use?
A: Verified by Visa is so easy to use, you'll barely know it's there. Just complete the registration process by verifying your identity and shop! We're here to make shopping in the virtual world as easy and convenient as possible - just as we help you in the physical world.

Q: What browser do I need to use for Verified by Visa?
A: Verified by Visa requires Microsoft Internet Explorer, Mozilla Firefox, Opera or Safari.

Q: Can I use Verified by Visa from a different computer than the one where I signed up?
A: Yes. That's one of the beauties of Verified by Visa! You can make purchases at any computer.

Q: Can I use both credit and debit cards with Verified by Visa?
A: Yes! Verified by Visa was designed for use with both credit and debit (check) cards. When you use your debit card with Verified by Visa, your transaction experience will be similar to credit transactions.

Q: What happens when I finish shopping?
A: When you are finished shopping, proceed to your merchant's checkout page. As the transaction is completed, you will be asked to enter your personal password. Should you forget your password, we'll even display a hint you supplied when you registered!


Questions About Registration

Q: How do I register for Verified by Visa?
A: Go to our Registration Page and enter the requested information to ensure that only you are able to use your Visa card online with participating merchants. It's an easy process.

Q: What is the card verification code?
A: A card verification code is a 3 digit number, usually on the back of your Visa card just after the account number, that uniquely identifies the card issued to a cardholder. This is another measure to safeguard your card. Visa can match the card verification code against its own records to help verify that the person trying to register for the service is in physical possession of the card, and likely to be the rightful owner of the card.

Q: What is a Personal Assurance Message?
A: The Personal Assurance Message is created by you during the registration process, and will be displayed back to you when you are prompted for your password during Verified by Visa password verification at checkout. The Personal Assurance Message was designed to reduce the risk of fraudulent merchants presenting false credentials to unknowing Internet users in order to gain access to personal financial information. So when the Verified by Visa password window prompt includes your Personal Assurance Message, that gives you more assurance that it is actually Verified by Visa asking you for your password, and not someone else masquerading as Verified by Visa.


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